In Case You Were Wondering What I Was Thinking….
• I’ve flown on four American Airlines flights since the declared bankruptcy, and the service has been excellent—I gave out four of my recognition certificates (American provides these to reward high service standards). The Admiral’s Club managers, baggage handlers, red
Really?
We seem to have a morbid fascination about confusing celebrity with character. We watch "reality" shows which are scripted, reshot, edited, and manipulated. We've turned Andy Warhol's 15 minutes into 15 months. Functionally illiterate people—from "housewives" and Jersey Shore to
Alan Weiss’s Monday Morning Memo® – 12/05/11
December 5, 2011—Issue #115 This week’s focus point: The lessons from American Airlines' bankruptcy include learning for all of us: You can't build staggering debt loads to finance yourself; there has never been a long-term example of unhappy employees
Preparing for 2012
What do we know about the coming year? I don’t think it’s too much of a prognosticating leap to suggest: • Technology omnipresence and extraordinary growth globally, which will permeate every part of our marketing, delivery, and follow-up. • Entrepreneurial gestalt: A
Hugh Jackman
Friday was about visiting my mother in Jersey, then shopping at Bergdorf's. My wife and I had a couple of hot dogs from a vendor, then split up and met for dinner at Bobby Van's (which is fabulous, on 45th),
Art of the Referral
The Art of the Referral Workshop attendees in Newport: We will have a complete video for our home study page available in the next two weeks or so.
The Bridesmaids: Nothing Funny About It
My wife and I decided to watch a movie in the hotel last night, something we haven’t done in ages. But room service and a film looked good after a hectic day in New York. Most of the movies we