Don’t Worry About Your Concern
Folks, I've been through the real lows and the absolute highs in this profession, and I'm thankful the latter have been more abundant and permanent. But I know the roller coaster ride, and here's a piece of advice, not just
Alan Weiss’s Monday Morning Memo® – 3/19/12
March 19, 2012—Issue #130 This week’s focus point: The busiest restaurants I go to appeal to all ages. The iPad is so popular because both kids and their
NORK (No One Really Knows)
A long time ago, the great science fiction writer, Robert Heinlein, created the neologism "grok" in the magnificent novel, Stranger in A Strange Land. It means to "grasp" and truly understand, sort of. I'm introducing NORK, which means that "no one
Loaners
Here's what they leave for you to use when they come and take your Bentley Supersports in for service. How can you not love these people?
The Dog Star: Beagle Lessons
(The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. – Astrological Definition) Every morning Buddy Beagle runs downstairs from the master bedroom to
Alan Weiss’s Monday Morning Memo® – 3/12/12
March 12, 2012—Issue #129 This week’s focus point: Almost every good intention, taken to extremes, has an invidious dimension that undermines us. Many people want to help
Flee, Free, or Fee
Psychologists talk about the "fight or flight" syndrome, and many people in professional services debate what should be "free" and what should demand a "fee." My experience tells me that most people go through a quick hierarchy of three possibilities