Alan Weiss’s Monday Morning Memo® – 4/30/18
"I'll get back to you." Have you ever heard that insidious phrase, or used it? It can make you splenetic. Imagine if this morning this space said, "No Monday Morning Memo as of yet, I'll get back to you."
Why Are You Quoting Voltaire When You Tell Me It’s Raining?
The more you attempt to validate, justify, authenticate, and prove your point, the more you dilute it. That applies to both your opinions and your career.
Why Service Matters
On the way to church Saturday at 4:30, I realized I had forgotten to make dinner reservations. I called Siena, one of our favorites, from the car and the hostess said they couldn't accommodate us at 6, which I had
To Be or Not To Be (in an Elite School)
I attended a top-rate public school (Rutgers) on government loans, scholarships, and part-time jobs. There's no way an elite private school could ever have been in that picture. I received a great education. I think the main reason for attending elite
Sweepers
I increasingly deal with people who just want to get the problem off their desk and onto someone else's. They don't want to be bothered with work, and customers just get in the way of trying to be totally unproductive.
Applicability 101
I refer to corporate sales as "wholesale" and individual sales as "retail." In the former, you find a single buyer who can acquire products and services for a wide array of people at significant prices. In the latter, you have
I Don’t Care That You’ve Been Voted Most Outstanding Unknown Person
If you want awards, apply for them and you'll get a few. Better yet, buy something from the organization offering the awards and you'll definitely get some. (That's the con of these bogus "Who's Who" listings—you buy the book.) Awards have