Who’s In Charge Here?
At a restaurant, I’m asked if I have food allergies when I make the reservation, then by the hostess when I arrive, then by the server who has my table. While I appreciate all the precautions, I think they’re mostly
The Substance Behind the Ghost
This belief that people are "ghosting" you is fascinating because if it's common and ongoing the commonality is you, not them. When people don't return calls or email they may be rude (or busy, or forgetful). But if many are
Our Book Club Needs You (For a Fee)
Every week now I get letters from "book clubs" who want me to appear to promote my works, and by the way, there's an "administrative fee"! The letters are identical with just names changed. I'm sure they're making money appealing
London
Wonderful flight to London on British Air with a traditional first class, some people still know how to do it right. Heathrow has a sign, "Thanks for flying through Heathrow." It should say, "Thanks for walking through Heathrow." It was
Show Me, Don’t Ask Me
If you're coaching, stop providing "answers," especially in the form of suggested wording or approaches or methodology. Ask your clients what they would do and then accept it or improve it. Otherwise, you're their subordinate doing their "failure work."
Fight, Flight, or Boo
Booing someone off a stage isn't so much an effective protest against their point of view as it is an effective flight from allowing your beliefs to be challenged and examined. Growth is about entertaining the notion that you might
More Critical Thinking Skills
People ask what "processes" I use to so quickly diagnose and prescribe solutions for client situations. Well, there's past, present, and future (concepts which I've trademarked because no one has previously thought of them), and consequently we have problems (which
ROI
If you spend the final 20% of your labor on a project, and you improve the results by 2%, is that really worth the time and effort, or is it a wasteful, futile march seeking impossible perfection?
Top Ten
The ubiquitous "top ten" lists of movies, restaurants, doctors, cars, vacation spots, songs, hot yoga studios, yada yada yada, are 99% subjective. They are the result of one person's (usually on social media) opinion, or some organization's (New York Times