Accelerating Your Coaching Process
In the process visual* below, I've depicted my approach toward mentoring and coaching which I've recommended to my Master Mentors. First: Define and clarify the issue. ("I'm overwhelmed." What, exactly, dow that mean?) Second: If it's not really an issue, just a
Why Crime Rates Are Down and People Are Unhappy
Major crime in the U.S. is dramatically down from a decade ago across the board. New York remains the safest city of its size in the world. So why are so many people complaining about crime? Why are the politicians making
Alan Weiss’s Monday Morning Memo® – 9/5/16
We celebrate Labor Day in the U.S. today, also celebrated in Canada, and widely celebrated in other countries as International Workers' Day on May 1. It has been a statutory holiday since 1894 (and informally also marks the end of
The Esteem Machine
Some machines have pressure gauges to inform us as to whether the pressure is too low to sustain effective operation, or so high that the machine may malfunction. The color green is usually effective, white too low, red too high. I've
The Benefit of the Doubt
TBOTD is priceless. If people trust you, they forgive errors. I forgave some mediocre service on Emirates because they treat me so well all the rest of the time. But I'd have a hard time forgiving United these days. We can
Once A Consultant….
I drove over to Bentley because the driver's side wiper is leaving a large patch of untouched windshield. The service manager grabs two mechanics and they're all over it with new wiper blades (which, understandably, come in a set of
Alan Weiss’s Monday Morning Memo® – 8/30/16
Saturday night I attended a surprise birthday party for a friend who turned 80. (I'm always reluctant to shout "Surprise!" in the dark to an unsuspecting 80-year-old, but it worked out!) We were asked to simply "bring words" for the
Dumb-Ass Stupid Management: Model Trains
Here's a nominee for the DASM Hall of Infamy. I'm considering buying a property to have a new train layout built. As some of you know, I've built a couple in my home, but now all our rooms are assigned other