The Wrong Line
I'm waiting in line at the bank. There's only one person in line ahead of me, and four tellers. However. One teller is occupied by a man who is a small business owner doing a transaction, and claiming he did not get
Cosmic Wonders (Or-I Have Too Much Time On My Hands)
Listen to this podcast and Alan discusses customer service and much more. [podcast]http://www.contrarianconsulting.com/wp-content/podcasts/Cosmic%20Wonders.mp3[/podcast] and now also on iTunes Click Here for entire podcast series table of contents
Time Flies or Does It
Lisa Nirell and I in June 2007 in Portland, and October 2009 in Rancho Santa Fe. Over two years apart, both getting younger! That’s what happens when you join my Mentor Program! (Well, at least she looks younger!)
Alan Weiss’s Monday Morning Memo® – 10/12/09
Alan Weiss’s Monday Morning Memo®’s mission is to help readers to thrive. October 12, 2009—Issue #4 This week’s focus point: Look for "small and big," no "middle." Banks, newspapers, retail chains, and so forth will tend to be national or local, but
From Technology’s Front Lines
These are the first words I'm writing from my brand-spanking-new MacBook Pro, with it's cool anti-glare screen, recessed keyboard area, Snow Leopard OS, and enough media stuff to launch an independent film. The transfer through firewire took 20 minutes, and
12 Coaching Issues
Here is a summary of issues we covered in the Consulting College Grad School that are common focal points when coaching. Thanks again to Betsy Waits for compiling. Alan’s 12 Coaching Issues 1. No clarity on goals. What are developmental goals to be
Grad School Outstanding in Rancho Santa Fe
Amidst a fabulous setting, the Million Dollar Consulting® Graduate School is in its final day. Yesterday featured presentations by uber-literary agent Jeff Herman, followed by a loud dinner at "Delicious."
Alan Weiss’s Monday Morning Memo® – 10/5/09
Alan Weiss’s Monday Morning Memo®’s mission is to help readers to thrive. October 5, 2009—Issue #3 This week’s focus point: There are people who profit from a prolonged downturn, so their interest is in spreading only bad news and in perpetuating fear.
Alan’s 12 Consulting Focus Areas
I presented this as food for thought at the Million Dollar Consulting College® Grad School. They are a dozen areas of very common focal points to improve organizations. The list was kindly compiled by Betsy Waits. Alan’s 12 Consulting Areas Areas that
Umwelt
Umwelt (oom-velt) refers to an organism’s self-life. It’s the opposite of anthropomorphism, in that we try to understand an animal’s personal point of view, rather than assigning it human points of view. Or as John Muir once explained, when asked