Handling Objections: Watch Your Language
If you are having trouble with objections, watch your language. An objection is always a sign of interest, so it’s best to get them out in the open and deal with them effectively. But never become defensive. “Reverse” the objection (as
Alan Weiss’s Monday Morning Memo® – 06/27/11
June 27, 2011—Issue #93 This week’s focus point: "Retirement" has no real meaning any more. Most productive people, young and old, continually seek out new ways to express their talents and rejoice in life. To foresee an arbitrary age
The MGM Grand Skylofts in Las Vegas
I hosted a program called Ocean's 11 in Las Vegas just prior to our annual The Odd Couple® workshop with Patricia Fripp (where I'm headed this morning). The MGM Grand Skylofts is an outstanding experience. Here are out "digs." You
You Can’t Make This Stuff Up…
Recent email and phone messages: • You haven't sent me the download of the teleconference yet, and I paid yesterday. (The teleconference wasn't for another month.) • You need to call me. There's a charge on my credit card statement from your
In Case You Were Wondering What I Was Thinking….
• When did it become a service standard for the server to provide you with his or her name, as if we were going to be friends? • Air New Zealand used nude employees in their flight safety announcement videos to
The Examined Practice
Socrates observed that “the unexamined life is not worth living.” Perhaps the unexamined practice is not worth working. How often are you willing and able to take a critical look at your own professional services practice (or most kinds of business)?
Looking Around
(The Dog Star is a symbol of power, will, and steadfastness of purpose, and exemplifies the One who has succeeded in bridging the lower and higher consciousness. – Astrological Definition) Koufax generally takes a good look around. He’ll sit for a