The Other Person Ain’t Damaged (Unless….)
I've heard from too many consultants that they "immediately" realize that the buyer is the problem. "How can I deal with the fact that the person who wants the problem fixed is the cause of it?" I'm asked with frighteningly little
Amica Rules
We're insured (house, cars, personal property, liability, etc.) by Amica, a Rhode Island-based firm that I think is the best in the business. Today they sent a letter explaining that an error in the rate created a lower insurance premium on
On Voting and Beacons
I heard a lyric today, "You can't be a beacon if your light don't shine." (I think it's from Donna Fargo.) Sort of fits in nicely with my philosophies that "If you don't blow your own horn, there is no
Alan Weiss’s Monday Morning Memo® – 11/01/10
November 1, 2010—Issue #59 This week’s focus point: Tomorrow will be a dramatic election day in the US. No matter what your party or affiliation or independence, one can only wonder why those in office aren't constantly striving to
The Etiquette of Profanity
Do I have your attention? I grew up playing ball in inner-city schoolyards, and played varsity high school sports using antiquated locker rooms and facilities in run-down neighborhoods. Obscenities were a mindless aspect of our existence, and most of us didn't
A Man of WHICH people?
President Obama was in Rhode Island yesterday for all of four hours, but it was one of the most intensely dysfunctional four hours any politician could create. He spoke briefly at a 40-person factory (from notes!) which had rehired people after
Alan Weiss’s Monday Morning Memo® – 10/25/10
October 25, 2010—Issue #58 This week’s focus point: Almost all organizations (public and private, large and small) have three potential interactions with customers and clients: products, services, and relationships. If you focus merely on product, you're engaged in a price-sensitive commodity.
Local Vacation
I've always believed in "local vacations," where we can turn a weekend (or whenever) into a singular experience. Yesterday, we packed an overnight bag and headed for the Castle Hill Inn in Newport (where quite a few of you have joined