What We Have Here Is A Failure To Communicate
I had a problem with my Pitney Bowes postage meter at one point, and the repair guy said, "Yeah, this was tooled wrong. It's nothing your doing or even this machine, the part was made wrong." "No one realized?" "Oh, we told
Structuring A Successful Hour Meeting (With An Economic Buyer)
First 10-15 minutes: Pleasantries, build a relationship, determine other person's style, create credibility and trust. Offer some value. Typical question: "What prompted you to see me?" Second 10-15 minutes: Discuss issues of importance which may lend themselves to a project. Provide
Those Stupid Things Remind Me of You
We all say stupid things. Some of us are lucky enough to have family and friends who straighten us out. You owe it to your clients to point out stupid things, not pretend they weren't said or are actually legitimate. "You were
Publish but Don’t Perish
You know how "It's not what happens to you, it's what you do about it"? Well, a corollary: "It's not that you have a book out, it's what you do with it." Stop dreaming that you're in the book selling business
Owning the Conversation
Stop trying to respond to buyers' questions as if you're seeking a good score on the SATs or taking an interview for grad school. Change the conversation toward the direction you need to close business. For example, once you explain what
The HR Non-Revolution
This is from someone named Ben Whitter on Linkedin: "The never-ending debate about the future of Human Resources took another major twist as Airbnb, a company valued at $25.5 billion dollars based in the shared economy space, recently announced that they
Business Basics
Some things to bear in mind: • The next time you hear a human resources person ask for a result rather than a deliverable, check your blood alcohol level. • The average article posted on LinkedIn is titled something like this: "Six
Good News/Bad News
The statistics announced this morning from an industry source claim that four out of ten small businesses plan to hire staff in the months ahead. (Small businesses are the sole creator of net new jobs; large companies tend to replace
The Ask
• How can we best work together? • Why don't I ask a few simple questions and prepare a proposal for you? • What are your budget constraints, if any? • What is the decision making process here? • Can you decide on this
The View From Here
I'm in Newport this week conducting the Million Dollar Consulting® College. Each morning I awake to the beautiful view of the bay leading to the Atlantic. Some mornings it's rough, some smooth as glass, but it's always the same vista.