If I Only Had A Brain….
The New York Giants football team, in a horrible slump, has benched Eli Manning, the quarterback, who has previously won two Super Bowls. The Cleveland Browns, who are zero for the 21st Century, keep juggling their lineups and coaches. Does it
Enough About Me, What Do You Think About Me?
Have you ever encountered the "black hole" individual? All light, matter, and energy are drawn into their own agenda. You could be talking about a basketball game and they will comment, "You'd better hope no one is injured because the
Vote for Me!
I'm astounded at how many successful people I know who are simply besotted with awards. The external validation is like a drug. All over Facebook, people I respect and know as very expert and competent are wooing votes to be a
I’m Weary of….
Men and women covered in tattoos that simply look like purple discolorations infecting their skin. Men over 16 wearing baseball caps backwards. People engaged in conversation while others in the room are trying to listen to a speaker. “Between
The Ice Woman Cometh
I'm having drinks with Dan Gilbert in his favorite Cambridge hangout last week, and he says he's actually looking forward to retirement some day, though he doesn't know when. I told him I considered it an ancient artifact, and I
Trends
Here are 16 trends I predicted at my annual Thought Leadership Conference last week in Palm Beach: 1. A rising, global middle class will tend to curtail warfare as more "haves" will not want to sacrifice their gains. 2. Chinese hegemony will
You Talking to Me?
I receive letters daily because I'm in print, on video, and on audio in so many places. I'm also on three social media platforms. Most communications are kind, some are angry, and a few are sociopathic. But what intrigues me
Get Your Hands Off Of Me
People are upset with United Airlines for dragging a customer up the aisle to evict him, but we're "dragged up the aisle" every day by banks that are charging nickel and dime nuisance fees, airlines charging for baggage (they made
Client Service 601
We've all been exposed to what I call Client Service 101, an amateurish training provided by inexpensive firms to equip phone representatives to better deal with outraged customers, that outrage being caused by deficient products, services, and/or delivery procedures. It goes
I’m Crossing My Arms Here
The Boston Globe reported this morning that they've consulted with "body language experts" to decipher the meeting between Trump and Putin. I'm looking forward to their piece on "astrology experts" followed by "Loch Ness Monster experts." Whenever someone says they're reading my