Trends
Here are 16 trends I predicted at my annual Thought Leadership Conference last week in Palm Beach: 1. A rising, global middle class will tend to curtail warfare as more "haves" will not want to sacrifice their gains. 2. Chinese hegemony will
You Talking to Me?
I receive letters daily because I'm in print, on video, and on audio in so many places. I'm also on three social media platforms. Most communications are kind, some are angry, and a few are sociopathic. But what intrigues me
Get Your Hands Off Of Me
People are upset with United Airlines for dragging a customer up the aisle to evict him, but we're "dragged up the aisle" every day by banks that are charging nickel and dime nuisance fees, airlines charging for baggage (they made
Client Service 601
We've all been exposed to what I call Client Service 101, an amateurish training provided by inexpensive firms to equip phone representatives to better deal with outraged customers, that outrage being caused by deficient products, services, and/or delivery procedures. It goes
I’m Crossing My Arms Here
The Boston Globe reported this morning that they've consulted with "body language experts" to decipher the meeting between Trump and Putin. I'm looking forward to their piece on "astrology experts" followed by "Loch Ness Monster experts." Whenever someone says they're reading my
Providence: The Incompetence of Small Numbers
Rhode Island has well under a million adults. Providence, the capital, is by far the largest city and the Greater Providence Area probably has about 400,000 people. But the state has almost 20 geopolitical jurisdictions, so it needs 20 chiefs
Why AI Isn’t Taking Over
There is a man in these parts who has $30 million in the bank. He takes no salary, but finances his life on disbursements and interest. When he tried to buy a house for his kids, he was told that
You’re Being Judgmental!
The most vapid epithet I know is: "You're being too judgmental!" We make judgments every day, about how to work with others, if we've been treated correctly, how to raise our children, what to do in crises. We praise people with "good
Things I Hate (All Right, Really Dislike)
"Not a problem." Phone calls in public restrooms. Megyn Kelly. (Much ado about nothing.) The smugness of the comics (Jon Stuart, Bill Maher) who attack people who are not present to defend themselves. The fiction that Hillary Clinton lost
Yes, But We Want More
I'm looking around my garage. Among the features on the various cars are: • Vibrating steering wheel when you cross a highway line without signaling first. • Self-correction and braking when you drive onto the shoulder without signaling. • Self-contained wifi. • Self-closing doors. •