In Pursuit of the Dream
A guy from Verizon came to fix our phones. It took him 90 minutes and he refused an easy fix which wasn't cosmetic, and took his time to do it "as if this were my own house." He heard me
The Power of Silence
We have three inches and more coming this morning of thick, soft snow. It makes no sound, even when you stand amidst it. It came overnight and will cause school closings and traffic problems, but also a great deal of
Alan Weiss’s Monday Morning Memo® – 1/29/18
Happy Monday: Every major economy in the world is growing at the moment (New York Times, yesterday). That's not to say that all is well in all quarters, that poverty is eliminated, that tensions don't exist, that the future
It’s This Simple….
Clarity and simplicity are two foundations of value. Stop self-editing by saying, "How can I provide the buyer with something this simple?" Simple answers to complex issues are far better than complex answers to simple issues, trust me. If people
The Motivational Power of Dunkin’ Donuts
The dogs and I usually roll into Dunkin' Donuts at about 6:15, order at the mike, then drive over to the window to pay and get my coffee and their treats. This is ritual. About 99% of the time, the staff
Don't worry about what people think of you. Focus on what you think about yourself.
Let Me Tell You How I’ll Work With You
If you feel you have "too much" business occurring, don't turn down important and lucrative work. Instead, schedule it so that the early phases are very light but still demonstrate you're engaged. Schedule phone interviews, documents review, competitive research, etc., and