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January 2018

Learn why too many people focus on the task and not the result, hear about some scary examples, and understand how you can avoid it yourself. In this edition of The Uncomfortable Truth, I share some of my favorite examples of (ridiculous) bureaucracy at its worst. You need to think about your own business as you listen through these examples and ensure

Pitney Bowes has the distinction of being a repeat winner of the DASM Award. I returned from Florida and found a form letter from Pitney Bowes, along with $700 in legitimate charges, saying that I owed $20 for more than 45