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Since I began my Crisis Coaching programs, I’ve also begun confirming all my calls for the following day, either the prior afternoon or early in the morning. I simply send a BCC email to maintain privacy to those scheduled, asking for a reply only if someone needs to reschedule. About ten percent do, which is a far higher ratio than my prior in-person business meetings or my regular coaching programs. I understand that people have last minute conflicts, or forget, or aren’t up to it. That’s their decision. But I want to make sure I use my time wisely and this is a very quick and painless preventive.

And I do flip out a bit when someone sends me an email five minutes after our scheduled time to tell me they can’t make it.

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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