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DASM: The New Code for AA

DASM: The New Code for AA

American Airlines cancelled about 1,200 flights this weekend. They cited staffing and weather. Of course, all the other airlines are facing the same weather and have staffing challenges. But American, having taken money to provide a service, feels it’s better to simply deny the service than to try to anticipate and prevent problems.

There’s an aeronautical term for this: DASM (dumb ass stupid management).

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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