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Do You Want Me To Drive It Myself?

Do You Want Me To Drive It Myself?

I mentioned to my colleague, Bruce Turkel, that the hotel’s house car was sitting outside, but the staff said they had no one to drive it. Hence, it’s simply a parked car. He told me, as another example, that an “information booth” that isn’t staffed is just a booth, of no use.

Claiming there’s a service and not providing the service puts you in negative ratings. If you can’t deliver something, don’t mention it, because once you lose trust it’s very difficult to gain it back.

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Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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