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One of my favorite restaurants now carries my favorite vodka for me (Jean Marc XO) which is uncommon, and now serves wines such as Isosceles and Jordan by the glass. They also serve a great prime rib on Saturday night.

I asked the bartender what’s responsible for these blessings. “The owner wants to keep people like you happy!” he explained.

What are you doing to keep your best customers happy?


Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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