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Let’s Hear the Other Side

Let’s Hear the Other Side

A complaint does not meant the subject of the complaint is somehow wrong or needs help. The non-routine behavior is the complaint. Examine that, first. Three people complaining about a manager doesn’t necessarily prove the manager is deficient. You may simply have three unhappy people seeking a target for their discontent.

Never take action having heard only one side of any story.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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