Beliefs
“Culture” is simply that set of beliefs that governs behavior. If you want to change the “culture” of a company (or school board or non-profit or athletic team) change the…
Doing Good
George Merck, in founding Merck Pharmaceuticals in the US, said, “Do good and good will follow.” That’s. a pretty good credo for a consulting practice. Stop chasing money.
Episode 105: It’s the Process, Stupid
The government was set up to protect us from others and from ourselves, it appears. We’ll know that we’ve established some form of sanity when speakers from diverse positions…
Episode 106: Nominate This
The befuddling hypocritical debates and election process viewed with all dispassion. In other words, debates don’t matter.
Are You Talking to Me?
I’m astonished by how little designers (cars, hotel rooms, appliances, furniture, etc.) consult with their perspective customers before they produce the final product. I’m always asked by consultants what topics…
Episode 108: Stranger in a Strange Land
Why we’re strangers within the crowd and how we need to avoid the fate of Valentine Michael Smith. Let’s try to live to protect differences, so that nobody is…
Episode 109: Privilege
Instead of seeking privilege maybe we need to end it. We don’t have to grant everyone power if we can simply grant everyone equal access and equality.
Full Employment, Zero Sales: DASM
It’s amazing how many high-end stores—brand name stores—in state-run economies have a lot of employees and zero customers. Full employment, but no consumer spending. I fondly remember the designer shoe…
Creating Community
There is tremendous value in creating a “community” among your buyers where they can interact—virtually or in real time—with colleagues whom they would otherwise never meet, except through your auspices.…
The Devil Didn’t Make Me Do It
When I find someone who’s very easy to talk to, and with whom I’d like to speak again, I also ask myself, “Why is that? Is there something I can…