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Reopening Challenges

Reopening Challenges

The inertia has now swung toward “opening up.” It’s a time to be thankful and gracious. Don’t expect the old service levels immediately, and expect some people to be difficult and ornery—because they’re scared.

Help your clients understand these dynamics and to prepare for them.

And make sure you’re prepared for them.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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