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Service Standards

Service Standards

Last evening I stopped my car in an illegal space for a moment to see if the “no reservations” restaurant had room. They did, and when I returned to the car the valet from another restaurant across the street had run over to ask if he could park it for me. When I gave him the keys and returned the the restaurant, there was an iced martini waiting for me on the bar.

Excellent service is still available when people have the right mindset (and excellent tips should be provided—which is why I dislike “no tipping” practices). Very few people are motivated to go “above and beyond.”

One of my favorite stories originated in Iceland where our group was meeting and had dinner together. When a waiter was asked for salt he actually said, “Is there anything else you want before I make still another trip??!!”

(Yeah, find another line of work.)

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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