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Small Business Minds

Small Business Minds

We’ve stopped going to one restaurant we’ve supported from its launch, weekly, because the hostesses give us a hard time with reservations these days. They aren’t just inefficient, they are rude and uncaring.

We were sitting in one of the scores of restaurants here where people are gracious and eager for business, and the owners of the other restaurant walked in. We know them, so I called one of them over and explained what was happening at his place. He said, “I know, it’s so hard to get good help.”

Funny, all the other restaurants have good help. It’s easy these days to blame the demise of small business on harsh economic times, but it’s often the case of small minds running small business.

How are you running your business? Are you bemoaning the times or providing innovative and consistently high service?

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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