There’s A Rule of Law and A Law of Rules
Like so many bureaucratic rules, the ones governing the opening up of the economy are often arbitrary. And, as with many arbitrary rules, people feel freer to ignore or violate them.
The same applies with clients. What kinds of rules do they create for employees and customers? If they make sense and are consistently applied, then they’ll be honored. If they don’t make sense or are inconsistently applied, they will be violated.
A highway speed limit of 55 MPH is designed so people won’t go over 75 MPH, and that’s were enforcement usually begins if there’s the coincidence of a police presence. If the speed limit were 75 MPH, people would do 95 MPH. But why is it we make production cars capable of 200 MPH (or even 150 MPH with a governor)?
Examine the formal and informal “rules” and determine if they’re sensible and helping, or irrational and hurting. In “normal” times airline flight attendants will announce that they are there primarily for our safety. Yet 95% of their jobs is about service, not safety.
When it’s important that large numbers of people follow rules to avoid serious problems and promote general welfare, it’s important that the rules themselves avoid serious problems and promote general welfare in the eyes of the people. That applies to all organizations.