They’re Pretty Bad, But They’re Cheap
People who are angry in their jobs are really angry with themselves, perhaps for not having a better job, or not doing better in the current job. But my advice is always to remove them because they consistently provide poor service. Whether a phone representative, a restaurant hostess, a train conductor, or an auto repair person, they tend to provide inferior service and perform inferior work because they have no pride in what they’re doing and usually despise the customer. Employers keep them because they’re usually cheap, not realizing they’re costing them business daily.
I told a restaurant owner that if his hostess ever treated me again the way she did on this first visit, I wouldn’t be back. A server standing near us said to him, “Everyone dislikes her, she has a terrible attitude.” On my return visit the was gone and I was impressed.
I’ve talked to people’s “virtual assistants” who were, in all reality, dreadful. And I’ve never seen an organization with unhappy employees and happy customers.