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Whom Do You Trust?

Whom Do You Trust?

The lawn people tell you that the lawn isn’t in better shape because it’s been too wet. Or too dry. Not their fault.

The bank tells you that you couldn’t use the online system because you tried too many times incorrectly. Or not enough times correctly. Not their fault.

The cable people tell you you’re not using the startup sequence correctly. Or you have the wrong startup sequence. Not their fault.

I’m all for personal accountability. But I’m also for companies treating us as adults, not children, and beginning with the assumption that they’re there to help us, not blame us.

(By the way, don’t you love receiving a bill on the fourth that’s due on the sixth? Forget the fact that the biller isn’t using first class mail, or that the postal service isn’t applying the “old” standards which its inefficiencies prevent it from meeting. It’s our fault. And, yes, I know about direct pay, but I don’t want companies messing around with my bank accounts. Because if they take too much out, they’ll tell me it was my fault.)


Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

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