A Tale of Two Airlines
I fly American out of Boston to LA and United out of Boston to San Francisco. American has a far better lounge, with a free breakfast and even more elaborate food that can be purchased. United's club has a desultory food
Promotion Is Not Conversion
Don't confuse means and ends in marketing. The name of this game is "revenue." Unless you have revenue (as Peter Drucker said, every business needs a customer) you do not have (as accountants say) "a going concern." Hence, stop promoting promotion.
It’s Not Just How You Play the Game
Is it just a little ironic that you seldom see chauvinism, jingoism, and xenophobia expressed as much as at the Olympics? And then there's the US speed skater who tweeted complaints that he wasn't chosen to carry the flag. Get a
Alan Weiss’s Monday Morning Memo® – 2/12/18
The Olympics are always fascinating for me. I'm stunned by the focus and sacrifice of these athletes who deny themselves a large portion of "normal" life to be able to excel in their specialty. But not only do they
I Like to Lead When I Dance
I basically read social media, particularly Facebook, to understand how well balanced and emotionally healthy I am (and that I'm not paranoid). On Linkedin, somebody is trying to demonstrate that driverless cars will take over in the near future. (Of
How Does This Work?
Someone in my community who's a technical whiz just explained to me how to use the terrific magnifier on my iPhone X. There isn't an instruction at all that comes with it. In fact, when I received my new iMac
Why Should You Win Just Because You Have Talent?!
The Eagles deserved to win the Super Bowl, congratulations to them and their fans. I can't help being fascinated by how many people simply want to root against Tom Brady. But I've seen the phenomenon before, in business and socially. A
Who’s Allowing This?
Here's something I've learned repeatedly in consulting and in working directly with the highest level, best-performing executives in Fortune 200 companies: When you find a performance deficit of any kind, do not start with the performer in terms of correction.
Memo to Doug Parker, CEO, American Airlines (DASM)
Dear Mr. Parker, I'm a two-million miler on your airline and a full-fare fist class passenger. I routinely hand out recognition slips you provide me to the crews because the cabin service is usually terrific. But you have a very unfortunate