Alan Weiss’s Monday Morning Memo® – 09/30/2019
I had been driving my Bentley for a year and it was in for its annual physical. When I picked it up, I was told the mechanic had a question for me. I figured I was probably driving the car
Little Things
My recent trip to Malta and Croatia reemphasized some customer service points. The server would ask if I wanted warm milk with my coffee. Why on earth would you put cold milk in hot coffee? The servers brought the credit card machine
Neither the Stage Nor the Book Equals Expertise
I've often pointed out that neither writing a book nor speaking on stage makes anyone an "expert." They're simply a writer or speaker. However, if they present challenging IP (intellectual property), innovative ideas, pragmatic techniques, and challenge your current thinking,
Downton Abbey Crumbles on Screen
My wife and I were great fans of this TV series which we thought was wonderfully acted and directed, realistically taking a family of minor nobility through the eventual decline of inherited wealth. It was a classic lesson in the
Three Sales in One
There's a difference between marketing to existing clients and new prospects. With the former, you don't have to build credibility and you can personalize your approaches. With the latter, you're best off with referrals and public IP, such as books
Episode 103: Maybe He Is Too Heavy
He may be my brother or she may be my sister, but we don't help out like we once did. Shouldn't it still be important to act with generosity and abundance towards all types of people?
Some Things I Find I’m Changing As I Get Older
I’m not so concerned about building my investment portfolio as I am about being certain that we can take care of ourselves even if I stop working entirely (unlikely) and in the manner to which we’ve become accustomed. I
Alan Weiss’s Word of the Week™ – 09/25/19
Today's word: uxorious.