Alan Weiss’s Monday Morning Memo® – 10/10/2022
Have you noticed that, beyond slow service, and lack of responsiveness, and excessive mistakes, we’re surrounded by increasing incompetence?
I’m talking about an Amex rep who reversed my reservations and started my trip in Kauai—my destination—instead of Boston, my departure airport. And then they booked a connection that had the second plane leaving before the first plane landed!
The hostess at a walk-in clinic opened up early, and then merely unlocked the door without a word to us or holding the door. Everyone calls me “Alan” as though we’re old buddies. Then there’s the hostess who, with an empty restaurant, give us the absolute poorest seats.
We’re not facing a shortage of workers, we’re facing a shortage of competence. Too many organizations are simply “plugging empty spaces on the organization chart” and are not bothering to vet for ability and positive behaviors.
In order to help a receptionist, I told her my first name is A, L, A, N. She then asked if I could spell it for her. I’m forced to explain to cashiers how much change to give me since not only can’t they calculate it without the computer, but even when the computer stipulates the change, they’re stunned.
I once worked hard to stand out in any crowd. Today, you can simply stand still and watch the crowd recede around you.
I am not making this up: I asked a hotel desk clerk where Route 1 (root) was and she told me there was no such road. I pointed it out on the map. “Oh,” she said, “you mean Route 1 (rowt).”
I would rather live my life as if there is a God and die to find out there isn’t, than live as if there isn’t and to die to find out that there is. —Albert Camus
The single most exciting thing you encounter in government is competence, because it’s so rare. —Daniel Patrick Moynihan
I am, as I’ve said, merely competent. But in an age of incompetence, that makes me extraordinary. —Billy Joel
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Million Dollar Consulting® College: I’ve been asked to run this again, and I miss it, so I’m going to do it on December 13-15 (2.5 days) in Castle Hill, Newport, RI, my usual stomping grounds. The beach houses in the winter are fantastic. There’s a great holiday atmosphere that time of year. It will be on my site next week. I’ll be focusing on what I’ve seen as the critical areas for success: brand-building, accelerating referrals, provocative IP, low labor revenue focus, the post-pandemic lasting realities, and so forth.
The fee is $15,000, which includes lodging, breakfast, lunch, breaks, and one dinner. If you catch me at the bar, it could include two dinners. I’m also going to take time to show how I create this and other workshops, step by step, live or remote. Past grads are welcome to attend for $5,000. https://alanweiss.com/growth-experiences/million-dollar-consulting-college-2022/
