Alan Weiss’s Monday Morning Memo® – 11/22/2021
I watched a professional speaker once who would periodically take a shot of cough syrup and pop a pill. He apologized, but said this is what professionals do, they perform even when they’re not feeling 100%.
Well, not quite. Professionals perform (so long as they’re not endangering others) when they’re not 100% and don’t talk about it. I remember seeing the great James Earl Jones on Broadway from the second row in “‘Master Harold’….and the boys.” He had what I often have, which is a terrible case of congestion. Mine is due to allergies, his seemed like a cold. My wife and I noticed that strategically hidden in the set were tissues. He would take a fall or bend behind some scenery and quickly use the tissue, through both acts.
I heard the wonderful singer Lou Rawls once when he caught the proverbial frog in his throat during a song, simply fought through it, got back on key and finished, to a rousing ovation. Reading in church last month, my allergy kicked in and my throat began to rasp, but I conquered it and finished, without stopping to apologize and clear my throat and break up the intent of the passage. (There are ways to do this one can master.)
I know there are Uber drivers and flight attendants and teachers and bank tellers who are dealing with relationship problems, sick relatives, personal discomforts and financial worries. Yet they do their jobs and you’d never know. When there was a terrible problem a while back with TSA workers who called in en masse to report sick because of legitimate safety concerns, enough showed up to keep the planes flying on time.
I said to one who was handing me back my passport, “Thanks for coming in today.” He paused, looked at me with glassy eyes, and simply nodded.
What do you know, Thanksgiving is later this week. Thanks to all of you for being here and for all you do, even when you don’t feel like doing it, because you have a sense of responsibility and even duty. I hope you’ll accept this in the spirit in which it’s said: May God bless you all.
I am just pitifully nostalgic. I can’t help but roll my eyes at myself frequently. I mean, I still shoot black-and-white film. And I am constantly reminiscing about the “good old days.” I’m 28 years old. There haven’t even been that many “good old days.” But still, I love to look back. —Chris Lowell
Silent gratitude isn’t much use to anyone. —Gertrude Stein
If having a soul means being able to feel love and loyalty and gratitude, then animals are a lot better off than humans. —James Herriot
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering compassionate type of activity. —Leon Gorman