Alan Weiss’s Monday Morning Memo® – 02/21/2022
Many years ago I perpetuated a myth. I thought at the time it was ridiculous and funny but, as often happens, I was proved wrong. I told people that I was an introvert. I pointed out that I’d rather be home
There’s Always A Way
The important thing in times of adversity is to take action, grasp some control. You can schedule a backup flight, call a doctor for a second opinion, rent a car, ask a colleague for help who's had a similar experience. By merely
Business (Not) As Usual
There is nothing as strong in obtaining business as your willingness to walk away from it. When you act as if you must have the business, as if your survival depends on it, you are obsequious and fawning. When you're
If Customers Just Weren’t in the Way
The difference between front-line operations and backroom operations in many companies is that the former interact with customers all day and understand the impact of the products and services, while the latter interact with themselves all day and focus on
Are You Cheating Yet Again?
Say what you will about capitalism, it's based on the ethical premise that I will provide you with agreed upon goods and services at a certain time with a guaranteed quality, and you will pay me a certain amount in
Forget the Target, What’s the Range?
We tend to think of success or "victory" as a bullseye. We think there's only chance of succeeding, some royal road. In sports, one team or one person wins a game, but over the course of a season, you don't have
Episode 227 – I’ll Take The Retroactive Loan Forgiveness, Please
Tune in to the latest episode of Alan Weiss's The Uncomfortable Truth® - Episode 227: I'll Take The Retroactive Loan Forgiveness, Please Listen to this episode on your favorite podcast platform: Alan Weiss's The Uncomfortable Truth® · Episode 227 - I'll Take
Tough Love
Empathy is the understanding of what others are feeling. Sympathy is feeling sorry for them (commiseration). I believe "tough love" in coaching is helping others by applying empathy without the sympathy.