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Author: Alan Weiss

Last week I noticed two small charges on my Chase MasterCard bill which didn't look right. Sure enough, they were "pond scum" charges: Internet sites that trick you into a subscription, hoping to charge thousands of people a small sum

Here's a consultant's evaluation of the mess in Cartagena: • The incident reflects poor hiring, poor management, poor supervision, and poor controls. Senior people need to be fired, not just the agents involved. • This kind of brazen behavior almost always reflects