What Did You Just Say?
We had very good first class service on American Airlines 1201, Boston to Miami, yesterday, and I was about to give the flight attendant a recognition certificate that some of us carry, enabling him to win prizes. But at the
Episode 124: Unassertiveness
Why we back up instead of move forward and what it means to have the courage of your talent. A lot of us are desperate to be liked.
Alan Weiss’s Word of the Week™ – 02/26/20
Today's word: rococo.
Everyone’s A Coach at Times
We've all been coaches, formally or informally, and we've all been coached. I don't see coaching as a "discipline" that requires a certificate or a certain model. I think it's about having a helping heart and the intellect to discover what
Doing What You Have to Do
Suddenly I'm "famous" because I plunged into icy water to save our small dog. it turns out I couldn't reach her, but the firefighters did with all-weather gear and the police yanked me out with a line. Bentley, our German
Alan Weiss’s Monday Morning Memo® – 02/24/2020
I stopped by my favorite hot dog truck this past week. It's been here for at least 40 years and is owned by "Pops," who started with a push cart and who now has a silver trailer towed by a
I Would Rather Be A Dog on Social Media
A woman actually wrote on LinkedIn this morning that we should avoid the self-check-out machines in stores in order to make sure there are jobs for cashiers. People making such claims are the people voting in the primaries and general
Positive Problem Solving
When I was consulting with Mercedes North America years ago, I found that their most successful dealerships (with the highest customer service ratings) were differentiated by how they handled problems and complaints. It wasn't that they didn't have them, it