Guest Column: Consulting in High Stakes Transitions
Consulting in High Stakes Transitions Dr. Constance Dierickx Constance Dierickx is a member of the Million Dollar Consulting® Mentor Hall of Fame and a Master Mentor. Great leaders are decisive. They don’t wait for their feet to get wet before they realize
Dumb Ass Stupid Management Hall of Fame
I'm proud to announce the first entrant into the DASM Hall of Fame, and recipient of the concurrent I Didn't Come In Here And I'm Not Leaving Award: Verizon!!! We returned from Puerto Rico to find a threatening note on our door—"second
What the Hell Is Wrong with Jet Blue? (Dumb Ass Stupid Management)
I normally fly only first class, but Jet Blue has the only nonstop service from Boston to places like West Palm and San Juan. I don't like changing planes in the winter, and people convinced me that Jet Blue was
Alan Weiss’s Monday Morning Memo® – 1/25/16
There is a coffee shop in our resort hotel in San Juan where two people work at the counter. Ordering a coffee and pastry requires about five minutes for preparation and payment. It's slower than a Dunkin' Donuts drive-through, but
Outside In
I heard someone say recently he'd be "brief" and then make a paralyzingly long speech. I notice that the "delete" and "send" buttons are often adjacent on email software programs, meaning it's easy to inadvertently delete something you had intended
Are You the Concierge or the Traffic Cop?
If you call the hotel concierge and he or she doesn't help you (e.g., with boarding passes) but instead directs you somewhere (e.g., to the business center), then they are not concierges but simply traffic directors. Incidentally, just as "between you
Just the Facts, Ma’am
That's what Jack Webb used to say on the famous police drama "Dragnet" as sergeant Joe Friday, who was just interested in the evidence, not opinion. The internet today provides access with great facility to billions of sources of information, opinion,