Second Best
Comparing "best to worst" doesn't help much—not with a sales force, or call center personnel, or even athletes. Your worst isn't going to become equal to your best, no matter what you try. It's better to compare "best to second best."
Alan Weiss’s Monday Morning Memo® – 7/20/15
This week's focus point: One of the major differences I've seen in people's choices of careers, often unconscious and unspoken, is affiliation needs. If you don't need people around you, a solo career suits you fine. But if you do,
SHRM
Some people may thing SHRM is the Society for Human Resource Management. It is not. It stands for the Stupid, Hardly Relevant Mess. I've thought for a long time that HR in general is a vestigial appendage, to the extent it
Try To Remain Calm, I Want To See How Sick You Are
CVS, as have many pharmacies, has a blood pressure machine to provide an easy way for customers to check their own blood pressure. But it ain't what it seems. The store logistics experts have placed the machine well out of the
The Power of the Shore
The garage door opens to a temperature of 70 degrees at 7 am, a briny air, a crisp stillness. A cat wanders by, its night's work completed, seeking some sleep. I drive through deserted streets, obeying the obsessive traffic lights
Alan Weiss’s Monday Morning Memo® – 7/13/15
This week's focus point: We've made our annual pilgrimage to the Jersey Shore. There are thousands of people here in the water, on the sand, walking the boardwalk, enjoying their families. Fishing boats and dolphins make early morning forays for
Modern Times
Comedian Louis C.K. asks why we complain about airline service when we're able to sit in a chair and ride in the sky. I've heard people complain that their cell phone call to London, while walking down a street in