Credit Where Due
The Social Security Administration is a wonderful surprise among government bureaucracies. The "hold" times are brief on the phone, the agents are incredibly helpful and knowledgeable, and the web site is intelligent and informative. Is there any way they can
Half Full or Half Empty
I hear a great many people complaining about the difficulties of publishing today, yet I see a many people successfully doing it. I always ask myself, "Is anyone doing this anywhere in any way?" If the answer is yes, then
Consulting 101
There is a cormorant, egret, and heron all at my pond this morning, and the osprey may well be around, as well. What does that tell you? There are fish. You don't have to see something to know that it exists.
Hello? Hello?
Bear in mind that the value is in being highly responsive, not instantly reachable. You'll screw up your life if your cell phone number is in thousands of hands and those people feel they have the right to call at any time, and
Providence: The Incompetence of Small Numbers
Rhode Island has well under a million adults. Providence, the capital, is by far the largest city and the Greater Providence Area probably has about 400,000 people. But the state has almost 20 geopolitical jurisdictions, so it needs 20 chiefs
Episode 10: Overkill
"Pounding away until the point is crushed under the weight of redundancy." Transcript: Welcome to the Uncomfortable Truth, today we're talking about overkill. You ever hear anyone say that someone else is belaboring the point? A woman was trying to explain a bill