Going to the Source
Always go to the source, not an intermediary. If you want a business decision, go to the buyer, not a subordinate or an assistant. If you want to learn something, find the original source, not secondary ones which quote others.
Finding Cause of Resistance
If you're not making sufficient progress with a buyer and don't know why ask this question: "What is your biggest hesitation in moving forward with my suggestions and involvement?" Find the cause of the resistance.
Unintended Consequences
When I visit any "big box" store that has self-checkout lanes, I find several store employees
Please Hold and Listen to Horrid Music While We Pretend to Find Ms. Jones
The more complex we make things in the name of high technology, the more difficult they are to use: hotel phone systems, big screen TVs, car dashboards, cable boxes, airplane entertainment systems. You have to wade through countless menus or
Timing
I've always avoided agreeing to a time frame for a discussion. "Can I have a half-hour of your time?" "No, just tell me what your question or issue is." I can usually take care of the inquiry in five minutes.
Here’s Your Hat, What’s Your Hurry?
If you're not sure whether a buyer is being honest with you in asking for a proposal or just trying to get you out of the office, ask this question: "Why is this important to you?" If the buyer can stipulate
Finding Cause, Eliminating the Problem, Getting Paid
Be more effective and much quicker by trying to find the cause of problems and not simply slapping band aids on the symptoms, or jumping to vast, unverified conclusions. For example, most unhappy employees who leave organizations are actually leaving their boss.
Don’t Go Softly…
Once you're delegated to human resources or other places in the bowels of the organization, you're unlikely to get back to the true buyer. Avoid this with intelligent argument: "This is a strategic (leadership) decision, and you and I should decide
The Cable Guy
Cox Cable told me the other day that I merited their latest, fastest modem, the it was free, and that they'd overnight it to me. I installed it and then returned the old one in the same box, postage paid.
Dinosaurs, Mammals, and Air Conditioning
At the beginning of the summer season, I like to have preventive work done on our air conditioning units. We have two huge compressors for central air, and six independent units for given rooms. I called two companies in early