Dumb Ass Stupid Management: TruGreen Lawn Uncare
I used to use Scotts Lawn Care which took care of my lawns nicely. It's a big place. Then Scotts was purchased by TruGreen, one of the worst service firms I've ever experienced. Their treatments consistently make the lawns look worse
Altitude and Attitude: Dumb Ass Stupid Management
Why do we seem shocked when a wealthy, high level executive is found to be violating the law, or cheating, or unethical? A personality flaw, behavioral disorder, narcissism or arrogance aren't erased by a large paycheck and a big office. What
Why the Police Should Run Dunkin’ Donuts
I called the police department in Providence to find someone, and received very courteous help. I called the deputy jury commissioner about being called to serve on a grand jury, and received very courteous help. I went to the local
Maybe I’ll Just Stay Where People Are Polite: Dumb-Ass Stupid Management
Nassau has pre-clearance for the US, one of the relatively few places you can do this. So we went through Bahamian formalities and then Global Entry. Every Bahamian official was pleasant and friendly (as was the case arriving). The US
End the Madness
If California can legislate that women must be included on all board of directors, can they also demand Hispanics, or gays, or disabled, or under 40 and over 60? Can they also set limits, such as no more than three
A Black Eye for Black-Eyed Susan’s (Dumb Ass Stupid Management)
The woman taking names at Black Eyed Susan's in Nantucket in the morning (they don't take breakfast reservations) was so rude, so ugly to people, so obnoxious, that we walked away and didn't come back, the first time we've missed
Oh, Fendi, Oh Fendi, Why Offend Me? (DASM)
I had an Armani overcoat that was so impressive it made me look decent. After seven years, a pocket ripped. So I took it to Armani in New York to see if I could get another one like it. They
Hey, Wait, I Thought You Were Investing
Elon Musk reminds me of a gambler in Vegas just placing bets down wherever possible without a plan, despite the odds, and ignoring past losses. The problem, of course, is that he's playing with other people's money.
Dumbass, Stupid Management at the Setai Hotel, Miami
I was investigating a meeting for 25 people at the Setai Hotel in Miami, along with a large suite for myself. They quoted the suite price, but told us (Amex and me) that their event planner was away and we'd
Dumb Ass Stupid Marketing
Somebody by the name of Peter Winick from "Thought Leadership Leverage" sends me unsolicited spam about—wait for it—how to market my new book (which I've just begun writing for Wiley) because I probably don't know how to exploit it. Specifically: "By