Dumb Ass Stupid Management Hall of Fame
I'm proud to announce the first entrant into the DASM Hall of Fame, and recipient of the concurrent I Didn't Come In Here And I'm Not Leaving Award: Verizon!!! We returned from Puerto Rico to find a threatening note on our door—"second
What the Hell Is Wrong with Jet Blue? (Dumb Ass Stupid Management)
I normally fly only first class, but Jet Blue has the only nonstop service from Boston to places like West Palm and San Juan. I don't like changing planes in the winter, and people convinced me that Jet Blue was
Can You Say “I’m Sorry”? DASM
Some guy named Mark sends me a very long spam email. Some guy I never heard of published a book about a subject I don't care about, and old Mark was the ghost writer!I He addressed me asl, "Dear Alan," and told
Design This, Ralph Lauren
I dine in the finest restaurants in the world. Even the best can have a problem or an off day. But I never suffer rudeness gladly. The Ralph Loren Polo Lounge in New York, the latest "hot" place in which to
Volkswagen: DASM (Dumb Ass Stupid Management)
In my consulting experience, most unethical conduct I found was on behalf of the company. It wasn't so much a case of an individual's self-enrichment, but more of a crazy rationalization that if the act were on behalf of the
Dumb Ass Stupid Management: CVS, Who’s Minding the Store?
In East Greenwich, RI, where I live, the CVS store on Main Street has had one of its drive-through pharmacy lanes out of action for about three months. The lines at the store register snake into the aisles until the
Why the Canadian Postal Service Would Make A Fourth World Country Embarrassed
Dumb Ass Stupid Management A friend in Canada did a nice favor for me with a referral, and knowing he likes cigars, I asked my local tobacconist to send a good box of Davidoff's. The price was $525. They checked with
DASM: Diversify This
I get an email from a guy I've never heard of who wants to interview me on his podcast. I get these requests weekly, and politely turn down 99% of them. This guy's specialty is international cultural diversity. He lists his
Not So Sirius Radio: DASM
The satellite radio stopped abruptly in our new SUV. I took the time to call Sirius and, after the moronic automated voices trying to get rid of me, I reached a "listener care representative." She told me, astoundingly, that my
Poverty of Imagination
A woman I don't know wrote me as part of a mass email this morning asking me to promote her new book to my entire mailing list. I was to include some "offer" so that someone buying the book would