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Here's an excerpt from Seth Godin's blog dated June 1 (SethGodinsBlog.com): "Consider the Chase Fraud Prevention department. It costs a credit card company (and especially their merchants) a lot of money when fraudulent charges are made, because they often have to

This from the athletic director, after my earlier column today: "I am responsible for the decision to attempt a rehabilitation of Coach Rice," Rutgers athletics director Tim Pernetti said in statement. "Dismissal and corrective action were debated in December and I

Dumb-ass, stupid management: I would advise all of you, in a competitive market, not to use Shell gasoline or credit services. I've been a Shell customer since 1986—it says so right on my credit card. My credit limit has never been

At the request of faithful readers, my awards for Dumb-Ass Stupid Management for 2012, in anticipation of the Oscars. Herein the Dummies: • For Cowardice of Embarrassing Proportions Senior management of credit card issuing banks, who approve of routinely denying customers' charges,