Chasing Ourselves
Here's an excerpt from Seth Godin's blog dated June 1 (SethGodinsBlog.com): "Consider the Chase Fraud Prevention department. It costs a credit card company (and especially their merchants) a lot of money when fraudulent charges are made, because they often have to
Shell and Citi: Dumb Ass Stupid Management Hall of Fame
I've previously cited Shell Oil here as an outstanding representative of DASM (http://www.contrarianconsulting.com/dasm-shell-game/). It turns out their credit card operation is run by Citi. Some assistant minion in the president's office offered me $100 of Shell credit if I would consider
Dumb Ass Stupid Management: Go(of) Go(of)
GoGo is the internet provider on some airlines, and on my Alaska Air flight from Boston to Seattle today it was very erratic. It took my money, but some web pages wouldn't open and eventually email just stopped. I wrote
You Think Your Mail System Is Poor?
Today I received a book back that was sent to South Africa. Despite 5 lines of address provided by the recipient, it was marked "insufficient address." The date on the meter when it was sent from my office: August 24,
Dumb-Ass Stupid Management (Radio Hosts)
I receive weekly requests for interviews. I respect them, but I don't choose to do them all. I normally ask: What commercial channel are you on, how big is the audience, and what is their demographic? I turn down two
Rutgers and Mike Rice Revisited
This from the athletic director, after my earlier column today: "I am responsible for the decision to attempt a rehabilitation of Coach Rice," Rutgers athletics director Tim Pernetti said in statement. "Dismissal and corrective action were debated in December and I
Mike Rice at Rutgers Should Be Fired
If allegations (and there are clear videos) of abusive language and actions of Mike Rice, Rutgers basketball coach, are true, he should be fired immediately, along with the athletic director. I'm a Rutgers grad and I've contributed to the Rutgers
This Is Why Scammers Are Stupid: Rhode Island Corporate Compliance
Today I received an official looking document from Rhode Island Corporate Compliance asking for a copy of my LLC (Society for Advancement of Consulting) minutes and a fee of $125. They warned that such minutes could be requested by law,
DASM: Shell Game
Dumb-ass, stupid management: I would advise all of you, in a competitive market, not to use Shell gasoline or credit services. I've been a Shell customer since 1986—it says so right on my credit card. My credit limit has never been
DASM: The Dummies
At the request of faithful readers, my awards for Dumb-Ass Stupid Management for 2012, in anticipation of the Oscars. Herein the Dummies: • For Cowardice of Embarrassing Proportions Senior management of credit card issuing banks, who approve of routinely denying customers' charges,