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DASM

I wrote here a while back of the terrible service in a local coffee shop, Fat Bagels, in the midst of huge competition on Main Street. It's been pretty much devoid of customers and is now officially closed. Another is

As stated here at the beginning of the season, Ellen DeGeneres acted as uncomfortably as she looked as a judge on American Idol, and she's just announced she won't be back (leaving several million on the table contractually). It was

I received a phone message yesterday from Dan Wolman (I may have that spelling wrong) who said he's a new assistant general manager for the men's department at Saks. He had read my blog entry (scroll down a few postings)

My latest dumb-ass, stupid management candidates: Saks Fifth Avenue, where the store manager and CEO of the parent have refused to even acknowledge a letter pointing out that on a men's floor filled with high-priced items and barren of customers, the

An eight-year-old, self-assuming kid named David Morales designed a baseball cap to display patriotism as a school project, and included a couple of toy soldiers—maybe three inches long—holding tiny toy guns. The "educators" of the Tiogue School in Coventry, Rhode Island,

I received one of those hateful automated calls today from Discover Cards, advising me of possible fraud in those mechanical tones that are so irritating and depersonalizing, and demanding that we call as soon as possible. I didn't know we