Amazon Refuses to Post Review of “Ego Is The Enemy”
Apparently Amazon wants to protect some of its best selling authors, and refused to print this review, so here it is to warn the rest of you: IT TAKES CHUTZPAH TO WRITE EGO IS THE ENEMY (by Ryan Holiday) This book is so
Dumb Ass Stupid Management: UPS, Amazon, Chase
Here are three examples of arrant stupidity: UPS I'm informed someone has hacked my account and I should change my password. But when I go to do so, UPS has already invalidated my current password. When I input my user ID to
DASM: University Orthopedics
My latest Dumb Ass Stupid Management Award goes to Dr. Manuel Dasilva and University Orthopedics, here in East Greenwich, RI. I had an appointment for a problem with my hand. At 11:30, the appointed time, I was shown into a small
Dumb Ass Stupid Marketing
I received the email below a couple of days ago (I've changed some names so as not to give them any publicity whatsoever): Hi Alan, My name is Sherry Useless. I'm the administrative assistant for Michael Loon, co-author of the book, "Don't
Dumb Ass Stupid Management Hall of Fame
I'm proud to announce the first entrant into the DASM Hall of Fame, and recipient of the concurrent I Didn't Come In Here And I'm Not Leaving Award: Verizon!!! We returned from Puerto Rico to find a threatening note on our door—"second
What the Hell Is Wrong with Jet Blue? (Dumb Ass Stupid Management)
I normally fly only first class, but Jet Blue has the only nonstop service from Boston to places like West Palm and San Juan. I don't like changing planes in the winter, and people convinced me that Jet Blue was
Can You Say “I’m Sorry”? DASM
Some guy named Mark sends me a very long spam email. Some guy I never heard of published a book about a subject I don't care about, and old Mark was the ghost writer!I He addressed me asl, "Dear Alan," and told
Design This, Ralph Lauren
I dine in the finest restaurants in the world. Even the best can have a problem or an off day. But I never suffer rudeness gladly. The Ralph Loren Polo Lounge in New York, the latest "hot" place in which to
Volkswagen: DASM (Dumb Ass Stupid Management)
In my consulting experience, most unethical conduct I found was on behalf of the company. It wasn't so much a case of an individual's self-enrichment, but more of a crazy rationalization that if the act were on behalf of the
Dumb Ass Stupid Management: CVS, Who’s Minding the Store?
In East Greenwich, RI, where I live, the CVS store on Main Street has had one of its drive-through pharmacy lanes out of action for about three months. The lines at the store register snake into the aisles until the