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I understand when organizations seek to cut costs. That's intelligent business so long as it doesn't adversely affect your best customers. I used to get my favorite newspapers at one of my favorite hotels delivered to my room every morning. No more.

I'm not seeing a shortage of help in restaurants, hotels, phone centers, etc. But I am experiencing a shortage of trained and educated help. It seems that companies are short-sightedly filling in openings with "bodies" but not bothering to train them

Two men delivered a 450-pound piece of furniture to our second floor last night, also removing the old one. It was very difficult work with a lot of turns, tight fits, assembly, and disassembly. They did a great job and