Your People Will NOT Talk to My People. I Am My People.
I've noticed that people with virtual assistants take longer to get me things I need: a calendar appointment, a bio for an interview, a photo for an article, scheduling information, etc. But people with whom I deal directly have what
No Room at the Inn?
I called four hotels yesterday to investigate holding a meeting in Miami which would also require guest rooms. The phone waits were long or sometimes there was no answer, just a ringing phone. Wouldn't the sales department be the last
We Invested $90 Billion and then Forgot About It (Dumb Ass Stupid Management)
Reading can create awareness, and even some basic skills transfer, if the reader has the discipline and need. This includes listening and watching audios and videos. Training can provide for transfer of skills and feedback on their practice. This is dependent
You Can’t Just Hire Anybody!
A FedEx guy I never saw before starts driving his truck around an inner circle where he would have run over our plants, sprinklers, and so forth. I happened to be outside and stopped him, He drove right past the
The Demise of Newspapers Was Their Own Doing (DASM)
Northwestern University, home of the Medill School of Journalism, was cited today in the New York Times in reporting that two newspapers a day are going out of business in the US. This rate existed pre-pandemic and continues post-pandemic. Part of
From Those Wonderful Folks Who Allow Stupid Promotions (Dumb Ass Stupid Management)
Jerry Della Femina, an advertising genius, wrote a book once called, From Those Wonderful People Who Brought You Pearl Harbor, as a satire on publicity for Japanese products. Today I was informed by LinkedIn that my profile picture was promotional and was
HP: Hardly Promising (Dumb Ass Stupid Management)
I love Apple computers and HP printers. But trying to set up a new one is just a huge time dump. The "automated" systems don't work, and the automated instructions are contradictory: "Now have your printer join your network." Response:
Dumb Ass Stupid Management: The Restaurant Industry
Look, I'm just a humble consultant eking out a living for my family. I only have three advanced degrees, I didn't have time for more. And I've just worked with about half the Fortune 500, I never did work for
Dumb Ass Stupid Management: Why Don’t You Just Bring Me A Drink, Instead?
Almost all airlines engage in the horrid practice of hawking credit cards while you're trapped in your seat at 36,000 feet. Maybe the flight attendants receive a commission on sales, because the pitch is often five minutes or more during
We Don’t Need Stars Here, Just Members
I've appeared at many chapters of professional organizations of which I am a national or international member, for free. I usually don't even charge travel expenses. I've helped them raise tremendous amounts of money through my appearances and offering seats