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UPS, it seems, now won't make a second delivery if a signature is required and no one is home. They leave the package at an "access point" such as the local CVS. At CVS there is a hand-written note reserving

I called four hotels yesterday to investigate holding a meeting in Miami which would also require guest rooms. The phone waits were long or sometimes there was no answer, just a ringing phone. Wouldn't the sales department be the last