I've appeared at many chapters of professional organizations of which I am a national or international member, for free. I usually don't even charge travel expenses. I've helped them raise tremendous amounts of money through my appearances and offering seats
Why is the restaurant on the far corner doing well with sufficient staffing, while the restaurant on the near corner closes two nights a week because of poor staffing? Why is one carrier cancelling flights due to bad weather, but
Have you noticed that several major companies are sending out their bills with very short due dates, perhaps ten days away, and then follow up immediately if you're "overdue"? They then send you message that there are problems with the
The difference between front-line operations and backroom operations in many companies is that the former interact with customers all day and understand the impact of the products and services, while the latter interact with themselves all day and focus on
Now is that time of year when football owners whose teams didn't make the playoffs begin firing coaches and seeking replacements. And why not? Because those fired coaches couldn't win with the players the owners hired and the better players
Have you noticed that merchants, online and in reality, have become like dogs desperate to be petted? What I mean is that I get a survey begging me to comment on how great a supplier is five times a day.
This morning's big story: "The CEO of Better.com, a digital mortgage company, laid off about 900 employees over Zoom last week. About 900 employees of digital mortgage company Better.com learned they had been laid off in an abruptly-scheduled, three-minute group Zoom
Dumb Ass Stupid Management: From Amtrack to the local pool company, you can no longer immediately reach someone or even leave a message. First, there's a minute or so on how faithful they are to Covid protocols (and, in Amtrak's or