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An "avatar" is a personification. So a leader should be an avatar and personify and represent the values near and dear to the enterprise. Maybe I'm spoiled by excellent exotic car service, but my pickup is due for routine servicing. I

American Airlines cancelled about 1,200 flights this weekend. They cited staffing and weather. Of course, all the other airlines are facing the same weather and have staffing challenges. But American, having taken money to provide a service, feels it's better