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My latest dumb-ass, stupid management candidates: Saks Fifth Avenue, where the store manager and CEO of the parent have refused to even acknowledge a letter pointing out that on a men's floor filled with high-priced items and barren of customers, the

An eight-year-old, self-assuming kid named David Morales designed a baseball cap to display patriotism as a school project, and included a couple of toy soldiers—maybe three inches long—holding tiny toy guns. The "educators" of the Tiogue School in Coventry, Rhode Island,

I received one of those hateful automated calls today from Discover Cards, advising me of possible fraud in those mechanical tones that are so irritating and depersonalizing, and demanding that we call as soon as possible. I didn't know we

My posting about incredibly lousy service (with a glowing exception) at Saks in New York has been up for several days, and a copy was sent to the store manager's personal email. No one from the store has responded. That's why