When in Rome….
• I'm waiting for the elevator in The Hassler Hotel on the fourth floor, going up to the lounge on the seventh. It arrives with an all-too-typical American man: pot belly, tee-shirt, raggedy shorts, flip flops. With him is his
In Case You Were Wondering What I Was Thinking
• If Global Entry can whisk people through immigration in 60 seconds, why is it that TSA pre-check can't simply process people without searching them at all? • Not everything was better in the "old days" (medical care, highway safety, pollution)
The HR Non-Revolution
This is from someone named Ben Whitter on Linkedin: "The never-ending debate about the future of Human Resources took another major twist as Airbnb, a company valued at $25.5 billion dollars based in the shared economy space, recently announced that they
Business Basics
Some things to bear in mind: • The next time you hear a human resources person ask for a result rather than a deliverable, check your blood alcohol level. • The average article posted on LinkedIn is titled something like this: "Six
TED: Terribly Erratic Discussions
I follow no one on Twitter. I don't choose to learn or get my news that way, but I do provide what I consider value daily to the 7,500 people who read my Tweets. Some people are upset that I
High Speed, Low Service
I've traveled in first class on the high speed trains in the UK, France, Spain, and Italy. They all go faster than the US Acela, which can reach 186 MPH in theory, but usually only hits about 150 MPH and
Pick Up the Check
I've had people in my workshops order internet in the conference room so they had access and attempt to put it on my bill! I've had people who ordered special food—lattes, or eggs—to augment what I was offering, and charge
Open Wide
Why do dentists' ads in magazines show their equipment, staff, and offices, and not their patients' smiles?
Business Confinement
l'm looking across Boston Harbor toward downtown. The office buildings remind me of prisons.
On Your Feet!
I attended still another mediocre, self-absorbed, theatrical conceit last night, and the audience members dutifully jumped to their feet at the conclusion. The actors were certainly outstanding, with a single exception, so I'd like to think they were the ones