Dumb Ass Stupid Management: Hey, Doug Parker, You Listening?
If the service from the greeters in the American Admiral’s Club in Boston (Sept. 19, 12:30 pm) were any ruder, they’d be pepper-spraying their customers. I’ve been a member forever, with two million miles on their airline (and my flight was excellent), but all three people, doing absolutely nothing at the time, didn’t even greet me, and then a guy told me, as a first class passenger, I couldn’t come in because my card expired (which American was supposed to carry through the pandemic). I asked why he couldn’t renew mine with a credit card, which he reluctantly did. When I told him he was speaking too rapidly through a mask and I couldn’t understand him, he took it off, actually rolled his eyes, and gave me a dirty look!