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If Customers Just Weren’t in the Way

If Customers Just Weren’t in the Way

The difference between front-line operations and backroom operations in many companies is that the former interact with customers all day and understand the impact of the products and services, while the latter interact with themselves all day and focus on numbers in boxes. Every company should force the financial, administrative, and support staffs to interact with customers frequently. They just might, in that case, really understand what business they’re in.

Written by

Alan Weiss is a consultant, speaker, and author of over 60 books. His consulting firm, Summit Consulting Group, Inc., has attracted clients from over 500 leading organizations around the world.

Comments: 1

  • Squirrel

    February 19, 2022

    Amen – and add IT to that list!

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