Dumb Ass Stupid Management: Gale Pacific and Coolaroo
Coolaroo is a brand of pet products produced by Gale Pacific, Ltd, and sold on Chewy.com among other places. Stay the hell away from them. Their product was defective—couldn't be assembled—and they have not replaced the part even with proof of
Looking Up
I'm on the 6:15 am Acela out of New York heading home. We emerge from the Penn Station tunnel and on the left is one of the great sights anywhere, the New York skyline, East River, and then the Hellespoint
Guest Column: What’s So Funny About Decision-Making?
What’s So Funny About Decision-Making? by Linda Henman, PhD In 1974, Mel Brooks directed the blockbuster comedy, Young Frankenstein. In the movie, Dr. Frederick Frankenstein learns he has inherited his infamous grandfather's estate in Transylvania, along with his manuals and lab notes.
Episode 13: Selecting
"We "settle" instead of deliberately choosing what's best for us, and we need to stop that." Transcript: Hi, I'm Alan Weiss, This is The Uncomfortable Truth, and this broadcast is on selecting. There used to be a slogan used by Barneys in New
Alan Weiss’s Monday Morning Memo® – 08/07/17
At some point we all come to realize that we've been trying to change something about our habits or behaviors for a long time and haven't done it. It may have to do with exercise, relationships, learning, fears, guilt,
Whoops!
A dangerous convict, shackled in the back of a police car for transport, nevertheless is able to choke the police officer driving the car, cause a crash, grab his gun, force him to unshackle him, then take his cell phone
Express Lane, Four Items Only
Why were you interested in seeing me today? If you had unlimited resources to improve just one thing, what would it be? I can help you with that, may I ask you some questions so that I can prepare
Client Service 601
We've all been exposed to what I call Client Service 101, an amateurish training provided by inexpensive firms to equip phone representatives to better deal with outraged customers, that outrage being caused by deficient products, services, and/or delivery procedures. It goes
Ownership
The intellectual capital you walk into a client with is yours, and you walk out with it. The only "work product" that the client has paid for and can keep is what, specifically, you create for that company. Don't allow