Episode 238 – The Dog Star
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A Minute With Alan™ — Evil
May 4th, 2022 When everything is a priority, nothing is a priority. https://youtu.be/r8TWen5PxyU
Take A Walk Down the Street
If you want to really learn how people feel about an experience, surveys are pretty useless because they simply reflect those who are very happy or very unhappy. They are self-selective. They miss the huge "middle" and the apathetic. When you
Alan Weiss’s Word of the Week™ — 05/04/2022
Strabismus: The condition of having a radical squint or being “cross-eyed.” “The strabismus she experienced from birth had incredibly neither altered her view of the world nor caused a negative disposition."
A Minute With Alan™ — Control
May 3rd, 2022 If you think you’re smarter because you’re younger, try and take me on. https://youtu.be/qVhZsybWhgs
Some people get so worked up that it seems as if their heads are going to explode. Once that happens they're pretty useless. I admire passion, but not zealotry. I support evangelism but not fanaticism. If you want to convince others, counterintuitively,
A Minute With Alan™ — Hostessing
May 2nd, 2022 How much training do you need to be polite? https://youtu.be/Wb2F_bF63kE
Alan Weiss’s Monday Morning Memo® – 05/2/2022
People ask me all the time how I decide where to place my ideas. I have a weekly podcast, a daily “Minute with Alan” video, a monthly video, four monthly newsletters, I tweet seven days a week, and I blog
And Would You Life to Take Our Survey After Your Experience?
If a company can do no better on their service site than offer a chat with a robot, then I'm taking my business elsewhere. I also love the sites where you're referred to other customers' Q&A. In other words, let's al
Wait, You Have Real People Working There?
Wouldn't it be refreshing, maybe earthshaking, to hear on a service line recording, "If you'd like to speak to a representative right now, please hit 1 and you'll be connected within 60 seconds." I know I'd give them my business